Shipping & Returns
Clear information. Thoughtfully handled.
Shipping
Where we ship
HerBiome currently ships to the following destinations:
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United Kingdom
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United States
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Canada
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Australia
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New Zealand
We may expand to additional regions in the future.
Processing times
Orders are typically processed within 1–2 business days.
Once your order has been dispatched, you will receive a confirmation email with tracking details where available.
Delivery times
Delivery times vary by destination and carrier.
Estimated delivery times are shown at checkout and are provided as guidance only.
Shipping charges
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
International customers are responsible for any applicable customs duties, taxes, or import fees required by their local authorities.
Returns
Our approach to returns
Due to the nature of dietary supplements, we are unable to accept returns on opened or used products.
If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery, and we will work with you to resolve the issue.
Eligibility for support
You may be eligible for a replacement or refund if:
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The product arrived damaged
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You received the wrong item
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Your order was incomplete
Products must be unopened and in original condition where applicable.
How to request support
Please contact us at:
Include your order number and a brief description of the issue.
Refunds
If a refund is approved, it will be processed to the original payment method.
Processing times may vary depending on your payment provider.
Important information
HerBiome products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.
Please ensure all shipping details are correct at checkout, as we are unable to redirect orders once dispatched.
A considered experience
We aim to handle every order with care, clarity, and respect.