Privacy

Your privacy matters to us.

This Privacy Policy explains how HerBiome (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

Information we collect

When you visit our website or place an order, we may collect certain information, including:

  • Personal details such as your name, email address, shipping address, and billing address

  • Payment information (processed securely by third-party payment providers)

  • Order history and transaction details

  • Device and browser information, including IP address

  • Usage data through cookies and similar technologies

We only collect information that is necessary to provide our services.

How we use your information

We use your information to:

  • Process and fulfil orders

  • Communicate with you about purchases or enquiries

  • Provide customer support

  • Improve our website and user experience

  • Comply with legal and regulatory obligations

We do not sell your personal information.

Marketing communications

If you choose to receive marketing emails, we may contact you with updates, product information, or educational content.

You can unsubscribe at any time by clicking the link included in our emails or by contacting us directly.

Cookies and analytics

Our website uses cookies and similar technologies to enhance functionality and understand how visitors interact with the site.

Cookies may be used to:

  • Remember preferences

  • Enable site functionality

  • Analyse traffic and performance

You can control cookie settings through your browser preferences.

Sharing your information

We may share your information with trusted third parties who help us operate our website and services, including:

  • Payment processors

  • Shipping and fulfilment partners

  • Website and analytics providers

These third parties are only permitted to use your information to perform services on our behalf and must protect your data.

International data transfers

As we ship internationally, your information may be transferred to and processed in countries outside your country of residence.

Where applicable, we take steps to ensure appropriate safeguards are in place to protect your information.

Data retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

Your rights

Depending on your location, you may have rights to:

  • Access the personal information we hold about you

  • Request correction or deletion of your information

  • Object to or restrict certain processing

  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

Data security

We take reasonable measures to protect your personal information from unauthorised access, misuse, or disclosure.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children’s privacy

Our website and products are not intended for children under the age of 18.
We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be posted on this page.

Contact us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

support@herbiome.co.uk